Any Products returned for a refund or exchange must be returned within 20 days of purchase. You must email our customer service staff to obtain a Return Authority Number (RAN). We will then email or fax to you a Return (RAN) Form that must be completed by you. This completed Form must be returned to us, along with the Products being returned (in its original packaging and in a resalable condition). It is suggested that the returned Products be shipped by Australia Post and insured for your protection. The return shipping cost will be at your expense as will the original shipping cost of the order (you are responsible for shipping & handling costs both ways).
In respect to defective Products and/or manufacturer's defects, please include a brief note describing the defect together with your Return (RAN) Form. We reserve the right to investigate, and test the Products (if at all possible) to establish the reason for the Products being defective. Defective Products will be replaced or refunded within 14 days of receipt of the returned Products. For Products that are deemed not defective, you will be charged a restocking fee equal to your original order's shipping & handling cost, plus 15% of that cost.
You must include with your exchange/return your Return (RAN) Form or we will not process your return. Products, defective or not, that have been installed, used or operated in breach of our Terms of Trading or have been altered in any way, subject to misuse are not eligible for a refund or exchange.